Connecting with Impact: The Physicality of Audience Engagement

Most organizations have some structures of operational readiness for a crisis, but still respond ineffectively when a crisis strikes. Why is that?

Because well-built structures alone are not enough in moments of crisis. In moments of crisis, you need to have both operational readiness AND mental readiness – the ability to make smart choices quickly in a crisis.

This webinar is an introduction to mental readiness, to understanding the patterns that predictably play out in a crisis, and how to use that knowledge to protect your organization’s competitive position.

In this Course You Will Learn:

• About the three elements of mental readiness and why mental readiness matters.
• Core principles and predictable patterns of crisis and crisis response.
• The power of asking the right questions in the right order at the right time.
• The single most powerful crisis response strategy and how to implement it.

Who This Course is For: Leaders of enterprises; leaders in risk management, business continuity and disaster recovery, general counsel, internal or external communicators, members of crisis teams, public relations professionals, others hoping to be able to give good advice or manage through a crisis.

*All classes are listed in Eastern Standard Time (New York, U.S.).