On March 4, 2020, Logos Institute fellow Yinnan Shen launched a new elective, Elevate Multicultural Competence, for graduate students at Columbia University’s Fu Foundation School of Engineering and Applied Sciences, also known as Columbia Engineering.
The course is designed primarily for international students, who are susceptible to a common challenge of living abroad – culture shock – defined by Michael Winkelman as, “a multifaceted experience resulting from numerous stressors occurring in contact with a different culture.”
(Yinnan sharing her story when she first moved to New York)
Yinnan moved to the United States in 2015. She has dealt with culture shock herself since then and has concluded patterns of what works and what doesn’t when living in a culture outside of one’s own. Equipped with both academic research and lived-through experience, Yinnan shared ways to effectively manage culture shock and adapt to the new culture, with an emphasis on striking a balance between the host culture’s expectations and the values and identities associated one’s home culture.
When what is expected from the host culture and what is acceptable to oneself are in conflict, Yinnan shared, it’s important to consciously make the decision of whether to adapt to the host culture’s expectations in specific situations. She created a two-question decision-making criterion to guide students when deciding whether to or not to adapt.
Yinnan also explained how the process of deliberate adaptation and striking the balance between one’s home and host culture can help build an individual’s multicultural competence, which in turn transforms one’s seeming disadvantaged background into a competitive advantage.
The graduate students Yinnan spoke to were enrolled in Columbia Engineering’s Professional Development & Leadership (PDL) program. Roughly 80% students in the program are international students. The PDL program’s objective is to build the engineering leaders of today and tomorrow, by equipping its students with the skills and tools necessary to maximize performance. The program’s curriculum was developed in part by Logos Consulting Group president Helio Fred Garcia, who teaches ethics, crisis, and leadership as an adjunct associate professor of the PDL program.
All of the 25 students who attended Yinnan’s class were international students, who at the end of the session expressed how much the content resonated with them, and how liberating it is to know they are not struggling alone and that there are ways to effectively deal with the challenges they are facing.
The French philosopher and writer Voltaire warned that those who can make us believe absurdities can make us commit atrocities.
We have seen this phenomenon play out in all parts of the world for the nearly 300 years since Voltaire first warned us. And sadly, we see it playing out in the United States now.
I have spent nearly four decades studying leadership, language, power, and the intersection of neuroscience, anthropology, and influence. Most of my work has been in the service of helping good leaders become better leaders. But sometimes my work calls on me to send up a flare; to warn others of what I see happening and about to happen. Events of the last few weeks compel me to send up such a flare.
Genuine leaders understand the consequences of their words and actions and take responsibility when they see that they are having a dangerous impact. Self-absorbed leaders do not.
There’s a phenomenon well known to those who study violent extremism and authoritarianism: the use of mass communication to inspire lone wolves to commit acts of violence. About six years ago it got the name Stochastic Terrorism, named for a principle in statistics about seemingly random things still being predictable.
Stochastic terrorism doesn’t make a direct call to violence. Rather, it leads people to take matters into their own hands. So stochastic terrorist violence is statistically predictable, even if it will not predict that a particular individual will commit a particular act against a particular person.
A Clear but Indirect Danger
The First Amendment protects free speech but not calls to violence that create a clear and present danger to people. But stochastic terrorism is insidious because it is a clear but indirect, yet still predictable, danger.
The Stochastic Terrorism Playbook
In the weeks just before the 2018 mid-term elections we saw President Trump use many elements of the stochastic terrorism playbook, that were amplified by conservative media and by Trump supporters who were running for office.
Dehumanizing populations. This includes referring to groups of people as vermin who are infesting the country. And carrying disease – in this case including diseases that have already been eradicated or are very rare, such as smallpox and leprosy. But still scary.
Claiming that an entire population is a threat. From his first day in the race, Trump defined Mexicans as rapists, gang members, and criminals. Candidate Trump also called for the total and complete ban of Muslims entering the country. And on his second day in office he passed an executive order, later overturned by the courts, banning people from seven primarily-Muslim countries. What the singling out of these groups, and others, have in common is that they create an Other — a group to rally against.
Labeling an ordinary thing a serious threat. President Trump labeled a rag-tag group of impoverished men, women, and children walking north seeking asylum a Caravan. Note that seeking asylum is legal. And the people were more than a thousand miles away at the time, and on foot. Despite this, he further said that the Caravan is invading the country. Hence the very word Caravan (always capitalized) became itself a menacing word, repeated across all forms of communication — in speeches, in social media, and on television news headlines. He called the Caravan a national emergency. He also called to mobilize the military to prevent its arrival. And this wasn’t even the first time he had used the Caravan scare. He did it in April as well. That group of migrants fizzled out before most of them reached the border. Those who arrived sought asylum. We should have recognized the pattern.
Attributing vague menacing identities to that group. For example, the claim that the Caravan has been infiltrated by a number of middle easterners.
Saying that something is part of an evil conspiracy. In this case that the Caravan is funded by George Soros, which is white supremacist code for an international Jewish conspiracy. Note that the first bomb received in late October was sent to George Soros. Followed by an attack on a synagogue by a person driven by an urgent need to prevent Jews from bringing in refugees in order to kill Americans.
Within a single week in late October we saw tangible evidence of such rhetoric inspiring violence.
A bomber attempted the largest assassination of political leaders in the history of the U.S., sending bombs through the mail to more than a dozen people who had each been the target of President Trump’s vitriol. Thankfully, none of the devices exploded, and all were retrieved. But authorities found the names of nearly 100 Trump critics on the bomber’s target list.
A gunman attacked a Pittsburgh synagogue during worship, killing eleven and wounding many more. He posted online about “Jewish infestation.” In the hours before the attack, making reference to a more than century-old refugee resettlement agency, he tweeted, “HIAS likes to bring invaders that kill our people. I can’t sit by and watch my people get slaughtered. Screw your optics, I’m going in.” During the attack he yelled “All Jews must die!”
A gunman tried to penetrate a Louisville black church but found the doors locked, and instead went into a neighboring Kroger’s store and murdered two black customers there.
There are likely to be further such acts.
Former First Lady Michelle Obama this week, in interviews about her forthcoming memoir, described her reaction to Donald Trump’s birther campaign, which put him on the political map for the 2016 presidential campaign. For years before and during his presidential campaign Trump persistently insisted that Barack Obama was born in Kenya, and therefore was not a legitimate president. Trump refused to acknowledge Obama’s Hawaii birth certificate, and frequently made other claims that challenged Obama’s legitimacy as president.
In her book Michelle Obama writes that this campaign was
“deliberately meant to stir up the wingnuts and kooks. What if someone with an unstable mind loaded a gun and drove to Washington? What if that person went looking for our girls? Donald Trump, with his loud and reckless innuendos, was putting my family’s safety at risk. And for this, I’d never forgive him.”
This is a vivid example of stochastic terrorism at work.
Plausible Deniability is an Essential Part of Stochastic Terrorism
The stochastic terrorist uses inflammatory rhetoric in the full expectation that it will trigger someone somewhere to act out in some way. But there is also plausible deniability built in. The stochastic terrorist can deny that he or she had anything to do with the violence that occurs. Indeed, President Trump falls back on this frequently, including in the aftermath of the bombs sent to people he had criticized. The Washington Post reported,
“Trump told reporters later that he did not think he bears blame for the alleged crimes ‘No, not at all,’ Trump said as he left the White House for a political rally in North Carolina. ‘There’s no blame, there’s no anything,’ Trump said.”
But Why Do People Believe Absurdities?
So why do people believe absurdities, which is a precursor to committing atrocities?
The Pittsburgh gunman believed deeply that Jews were importing refugees to kill “our people.” There was no evidence that Americans were being killed by refugees. But evidence didn’t matter. There was no evidence that the migrants walking north were infected with smallpox and leprosy, claims repeated frequently by conservative media. President Trump even called members of the Caravan “young, strong men” but also said that they were diseased. Why would people believe such easily refutable claims?
To answer that question we need to recognize that the rise of Donald Trump is not a cause but rather a consequence.
It is the predictable result of decades of degradation of political discourse. This degradation was facilitated by a media more interested in grabbing an audience’s attention than in covering issues. The worst part is that we should have seen it coming.
In fact, we could have seen it coming if we had known what to look for. We should have known.
Even now as the frightening reality is finally being recognized, we seem to be grappling only with the symptom of the problem — what Trump says — without recognizing that there’s a greater challenge that will continue regardless of how we address the immediate problem.
We can solve the Trump problem but still be as vulnerable to another authoritarian figure who energizes the disenfranchised, the angry, and the scared to similar effect.
Most educated Americans are familiar with Nineteen Eighty-Four. This popular novel is based in a dystopian future. The nation is in a continuous state of war. The intrusive and authoritarian government keeps people uninformed, and uses political language that is intentionally misleading. So the Ministry of Peace wages war. The Ministry of Truth controls all information, news, propaganda, and art. The Ministry of Plenty rations food. Our term “Orwellian” refers to the use of language to convey the opposite of reality.
But most educated Americans are not familiar with the essay that served as the novel’s basis. Sadly, Politics and the English Language helps us understand the current state of the American body politic, and it isn’t pretty.
“In our time, political speech and writing are largely the defense of the indefensible.”
“Political language – and with variations this is true of all political parties… – is designed to make lies sound truthful and murder respectable, and to give an appearance of solidity to pure wind.”
The problem arises when politicians use language in a disingenuous way, asserting things they don’t necessarily believe and making arguments that may sound compelling but that logically don’t make sense.
“The great enemy of clear language is insincerity. When there is a gap between one’s real and one’s declared aims, one turns, as it were instinctively, to long words and exhausted idioms, like a cuttlefish squirting out ink. In our age there is no such thing as ‘keeping out of politics.’ All issues are political issues, and politics itself is a mass of lies, evasions, folly, hatred and schizophrenia. When the general atmosphere is bad, language must suffer.”
However damaging individual instances of political language, of insincere speech, or of intentionally misleading statements may be, it’s the effect of these that causes harm.
The central idea in Politics and the English Language is this:
Political speech has the effect of reducing citizens’ critical reasoning skills….
…This creates a self-perpetuating cycle…
…where as people become less discerning they become more susceptible to political speech…
…which further diminishes their critical reasoning skills…
…and so on…
…and so on…
…until a fully uninformed public creates conditions for authoritarian government to thrive.
A Cause Can Become an Effect, And So On: It’s The Cycle That Matters
The key idea, though, is the relationship between cause and effect.
Orwell notes that an effect can become a cause, and a cause can become an effect. It’s the cycle that matters. In the end the result is a citizenry that remains intentionally ignorant of the issues that matter, unaware of what is happening to them, and easily manipulated by politicians.
“But if thought corrupts language, language can also corrupt thought. A bad usage can spread by tradition and imitation, even among people who should and do know better.”
“Now, it is clear that the decline of a language must ultimately have political and economic causes: it is not due simply to the bad influence of this or that individual writer. But an effect can become a cause, reinforcing the original cause and producing the same effect in an intensified form, and so on indefinitely. A man may take to drink because he feels himself to be a failure, and then fail all the more completely because he drinks. It is rather the same thing that is happening to the English language. It becomes ugly and inaccurate because our thoughts are foolish, but the slovenliness of our language makes it easier for us to have foolish thoughts.”
The predictable result of this cycle is a citizenry that is easily manipulated. It becomes immune to persuasion by evidence and reasoning. And it doesn’t notice the multiple contradictions all around.
Candidate Donald Trump following the Nevada primary, February 24, 2016
Five years ago Orwell’s argument that political language causes a decline in critical thinking was supported by research by professors at Yale, Cornell, Ohio State, and the University of Oregon. Their study, Motivated Numeracy and Enlightened Self-Government, showed that math problems that seem to be about benign topics are easily solved by people with strongly held political views. But when the same math problems are framed in terms of polarized political issues — in this case, gun rights — both progressive-and-conservative-leaning participants have a very hard time getting the math right.
The authors conclude that
“Subjects [use] their quantitative-reasoning capacity selectively to conform their interpretation of the data to the result most consistent with their political outlooks.”
A 2011 essay in Mother Jones by Chris Mooney on the neuroscience of political reasoning helps us understand why this is so. The piece begins with seminal research from the early fifties by famous Stanford psychologist Leon Festinger, who concluded:
“A man with conviction is a hard man to change. Tell him you disagree and he turns away. Show him facts or figures and he questions your sources. Appeal to logic and he fails to see your point.”
“Since Festinger’s day, an array of new discoveries in psychology and neuroscience has further demonstrated how our preexisting beliefs, far more than any new facts, can skew our thoughts and even color what we consider our most dispassionate and logical conclusions.”
“This tendency toward so-called “motivated reasoning” helps explain why we find groups so polarized over matters where the evidence is so unequivocal: climate change, vaccines, “death panels,” the birthplace and religion of the president, and much else. It would seem that expecting people to be convinced by the facts flies in the face of, you know, the facts.”
Emotion Trumps Logic
Humans are not thinking machines. We are feeling machines, who also think. We don’t think first; we feel first. What we feel determines what thinking will be possible. This is sometimes known as motivated reasoning.
“The theory of motivated reasoning builds on a key insight of modern neuroscience: Reasoning is actually suffused with emotion (or what researchers often call “affect”). Not only are the two inseparable, but our positive or negative feelings about people, things, and ideas arise much more rapidly than our conscious thoughts, in a matter of milliseconds—fast enough to detect with an EEG device, but long before we’re aware of it.”
“That shouldn’t be surprising: Evolution required us to react very quickly to stimuli in our environment. It’s a “basic human survival skill,” explains political scientist Arthur Lupia of the University of Michigan. We push threatening information away; we pull friendly information close. We apply fight-or-flight reflexes not only to predators, but to data itself.”
“We’re not driven only by emotions, of course—we also reason, deliberate. But reasoning comes later, works slower—and even then, it doesn’t take place in an emotional vacuum. Rather, our quick-fire emotions can set us on a course of thinking that’s highly biased, especially on topics we care a great deal about.”
“We have seen this trend for several decades, where for political expediency citizens have been conditioned to not trust any source of news that includes conclusions contrary to those consistent with a political point of view.”
This is likely to be intensified when the news media is seen to be both purveyors of fake news and enemies of the people, two themes President Trump continuously emphasizes. This results in his followers choosing not to believe anything written in such media.
We Apply Fight-or-Flight Reflexes Not Only to Predators, But to Data Itself
Such citizens, who reflexively flee from the facts, are unlikely to be aware of, or even care about, contradictions. Simultaneously holding two contrary positions, the very definition of absurdity, would ordinarily dismiss someone as not to be taken seriously. But in the political world such contradictions seem not to matter.
In such an environment citizens literally are unable to notice absurdities. But the same part of the brain, the Amygdala, that causes the flight response also causes the fight response. So any intruder is seen to be worthy of a fight. And violence tends to ensue.
Within a week of Trump calling for a ban of all Muslims entering the country we saw a rash of attacks on mosques and on people perceived to be Muslim or Arab. We have seen people removed from his rallies while being taunted by Trump from the podium, calling for his supporters to punch the person being removed in the face. In the aftermath of the white supremacist rally in Charlottesville in August, 2017, which President Trump refused to condemn, we saw dis-inhibition in the workplace. People who previously would have kept their racist or anti-immigrant or anti-Semitic opinions to themselves felt emboldened to act out, treating colleagues and customers with insult, rudeness, exclusion, and even violence.
“The hate in the United States came into full view last year as white supremacists marched in Charlottesville, Va., with lines of men carrying torches and chanting, “Jews will not replace us.” Swastikas and other anti-Semitic graffiti have been cropping up on synagogues and Jewish homes around the country. Jews online are subjected to vicious slurs and threats. Many synagogues and Jewish day schools have been amping up security measures.
The Anti-Defamation League logged a 57 percent rise in anti-Semitic incidents in the United States in 2017, compared to the previous year — including bomb threats, assaults, vandalism, and anti-Semitic posters and literature found on college campuses.
Are the Calls to Violence Intentional or Merely Reckless?
Plausible deniability is built into the dehumanizing of groups, making it difficult to draw a clear line between a particular act of speech and a particular act of violence. Some, including the president’s allies, could conclude that President Trump is not making such statements with the intention of people committing violence. Rather, he’s speaking his mind and cannot be held accountable if some crazy person takes matters into his own hands.
Contrast today with 10 years ago. Late in his 2008 run for president Senator John McCain saw the crowd crying for blood, and was admonished by people he respected about the likely effect of his rhetoric. He took those admonitions seriously, and he dialed it down. As a responsible leader does.
“As the election barreled toward its conclusion, something dark and frightening was unleashed, freed in part by the words of the McCains and Palin. At rallies across the country, there were jagged outbursts of rage and accusations of sedition hurled at Obama. In Pennsylvania and New Mexico, McCain audience members were captured on video and audio calling the Democrat a “terrorist.” In Wisconsin, Obama was reviled as a “hooligan” and a “socialist.
With the brutish dynamic apparently on the verge of hurtling out of control, a chagrined McCain attempted to rein it in. In Minnesota, when a man in the crowd said he would be afraid to raise a child in America if Obama were elected, McCain responded, “He is a decent person and not a person you have to be scared of as president.” A few minutes later, he refuted a woman who called Obama “an Arab.”
Senator McCain heard from two of his heroes: civil rights legend Congressman John Lewis, and life-long Republican and former Joint Chiefs Chair and Secretary of State Colin Powell.
Game Change reports:
McCain’s efforts to tamp down the furies were valorous, though they did nothing to erase his role in triggering the reaction in the first place. The civil rights hero John Lewis, whom McCain admired enormously, compared the Republican nominee and his running mate to George Wallace and said they were “playing with fire.”
Civil Rights Legend, Representative John Lewis (D-GA)
Another prominent African American was watching with alarm. Colin Powell had been friends with McCain for twenty-five years. The senator had been actively seeking his endorsement (as had Obama) for nearly two years. Powell warned McCain that his greatest reservation was the intolerant tone that seemed to be overtaking the Republican Party. McCain’s selection of Palin bothered Powell because he saw her as polarizing. He was dismayed by Mc-Cain’s deployment of Ayers as an issue, perceived it as pandering to the right.
And then there were the hate-soaked rallies, which he considered anti-American. This isn’t what we’re supposed to be, he thought.
Powell had leaned toward staying neutral, but these outbursts were all too much—and McCain had moved only belatedly to stop them. Obama, by contrast, had displayed terrific judgment during the financial crisis, Powell thought. And his campaign had been run with military precision; the show of overwhelming force struck the general as a political realization of the Powell Doctrine. On October 19, he endorsed Obama on Meet the Press.
Colin Powell endorses Senator Barack Obama on Meet The Press
The general’s repudiation was a stinging blow for McCain. Beyond their longtime friendship, Powell represented the same brand of Republicanism as McCain’s. Tough on defense. Fiscally prudent. Pragmatic and nondoctrinaire. McCain had to wonder what had become of him if his current incarnation was repelling someone like Powell. He was startled by the crazies at his rallies. Who were they? Why were they there? And what did they see in him? In the final two weeks of the race, McCain began to try to salvage something of his reputation.
He put away the harshest of the personal invective against Obama and went back to talking about the economy, rash spending, and Iraq.”
Leaders Choose Responsibility
Senator McCain saw the unintended consequences of his fiery rhetoric and stopped. As a responsible leader does. Leaders choose responsibility, even if there is not a direct line between what they say and the violence or threatened violence that ensues.
There are two possible conclusions about President Trump’s incitement of violence. Either it is intentional or it is reckless. Either he wants the violence, or he doesn’t care about the violence. Neither absolves him of responsibility. Indeed, it may be even more frightening if the violence is not his intention, but that he is indifferent about it.
The poet TS Eliot gave us a way to understand this.
“Half the harm that is done in this world is due to people who want to feel important. They don’t mean to do harm; but the harm does not interest them. Or they do not see it, or they justify it because they are absorbed in the endless struggle to think well of themselves.”
But whether intentional or merely the result of indifference, the victims of violence experience it as real. And an effective leader would stop.
# # #
Please note: Helio Fred Garcia is executive director of Logos Institute for Crisis Management and Executive Leadership and is on the adjunct faculties of both New York University and Columbia University where he teaches, among other things, ethics. But the views expressed here are solely his own and not necessarily reflective of any other entity.
00Brian Austinhttps://www.logosconsulting.net/wp-content/uploads/2021/05/HQ-Lambda-Consulting-Lockup-1030x562.pngBrian Austin2018-11-11 19:16:552018-11-11 19:16:55Opinion: The Dangers of Indirect Calls to Violence
On July 21, Logos Institute for Crisis Management & Executive Leadership fellow Yinnan Shen guest-lectured in an advanced elective crisis communication taught by Logos Institute executive director Helio Fred Garcia, in NYU’s master of science program Public Relations and Corporate Communication.
Yinnan spent 50 minutes sharing with students her research on the neuroscience of emotion and decision-making. She began the discussion by introducing how learning about the people’s emotional forces can be significant in communication and public relations, in terms of changing the public’s feelings, thoughts, and actions.
The lecture covered three parts, first clinical studies conducted by neuroscientist Antonio Damasio, second the Somatic Marker Hypothesis proposed by Damasio as a result of the clinical studies, and finally the neuroscience of emotion and how emotion and reasoning work together as an integral system in the decision-making process. Yinnan closed the session by discussing Cola-Cola’s failure of launching New Coke in 1985, and other otherwise successful Coca-Cola campaigns. The case studies served as real-life examples of how neglecting the emotional forces in stakeholder’s decision-making process can cause businesses self-inflicted harm, and at the same time, lose the competitive advantage of harnessing the power of emotion.
00Brian Austinhttps://www.logosconsulting.net/wp-content/uploads/2021/05/HQ-Lambda-Consulting-Lockup-1030x562.pngBrian Austin2018-07-26 09:56:032018-07-26 09:56:03Yinnan Shen Guest Lectures in NYU’s Master Program in Public Relations and Corporate Communication
After more than 25 years of mentoring women and professionals in business and communications, Deirdre Breakenridge, an author, speaker, and consultant, launched her podcast, Women Worldwide, on C-Suite Radio to give women, and some men, a voice and platform to discuss their challenging yet rewarding career journeys. Interviewed by Breakenridge, women and men around the globe share their incredible stories; those who have experienced the heights of success and at times, the agony of defeat. With a vision to impart wisdom and to help people to soar to new heights, Women Worldwide uncovers different perspectives and ways for C-Suite listeners to find their inner strength.
The interview began with Breakenridge asking Garcia to share his journey as an immigrant to the United States. Garcia responded,
I guess my journey is what you might call a typical American immigrant journey. I got to this country from Brazil when I was six. I actually arrived one week before first grade. And I didn’t speak a word of English… My first day of school I couldn’t understand what was going on and the teachers just concluded that I was dumb. Because of my appearance — I have fair skin and blue eyes and then had blonde hair — they didn’t see me as the typical Latin American immigrant. They just assumed that I was a dumb kid.”
Garcia described how he was essentially ignored by his teachers for the first five years of school.
“But in sixth grade a very special teacher took me aside on the first day and asked me a bunch of questions. And I have a vivid memory of her just smiling and beaming and her her chin lifting up to the sky and she let out a deep breath and said, ‘My son, you’re not stupid. You don’t speak English. And she realized that for five years I hadn’t failed in school; the school had failed me. And she made me her project.”
Garcia then described how that teacher had kept him after school for 90 minutes every day for a full year.
“We caught up with all the English I hadn’t learned and she had me begin to memorize public documents– the Declaration of Independence, the Gettysburg Address. She had me speak in the front of the room. She had me do elocution. She had me recite so that every syllable could be heard in the back of the room. She had me put marbles in my mouth and do it again so she could hear every syllable. And by the end of that year I was not only caught up, I was way ahead of my classmates.”
00Brian Austinhttps://www.logosconsulting.net/wp-content/uploads/2021/05/HQ-Lambda-Consulting-Lockup-1030x562.pngBrian Austin2018-06-05 23:39:502018-06-05 23:39:50Logos President Interviews on Women Worldwide Podcast
In this blog, Carolina Perez Sanz summarizes her capstone, focusing on the particular challenges women face in a workforce where men disproportionately fill the top positions. This could apply to banking, engineering, or any other industry.
And Carolina develops insights that would apply to all similar sectors.
But her primary focus is public relations, where women are 70 percent of the workforce but only four percent of the leaders.
Her dissertation, “Laryngeal Adjustments in the Voice of Female Broadcasters,” uses a technique called electroglottography to analyze the physiology of professional broadcasters’ larynxes when using their conversational speaking style and when using their professional speaking style. She showed that when speakers hyper-articulate, not only do they move their jaws, lips and tongues faster and more strongly, but also their larynxes.
She also writes her own blog, Power at Speech, that focuses on how voice and speech influence the perception of public figures’ personalities.
Female Leadership: How Women Can Inspire Trust and Become Leaders in Male-Dominated Work Environments
by Carolina Perez Sanz, PhD, MS
Carolina Perez Sanz, PhD, MS
If being very good at what one did was the critical factor to becoming a leader, the business world would look very different. Competence is necessary, but certainly not enough to taking on the mantle of leadership.
In the highly feminized industry of public relations, the disproportionate numbers between female employees (70%) and female top leaders (4%) gives proof of this disparity. Women get the work done because they excel in competence and ability, but it is men who set the goals and strategies for the firms.
The reason is that inspiring trust, and not mastering skills, is the defining trait of leaders.
Trust Is Key
Trust happens (or does not) between two people in a relationship. It is complex and nuanced, and different factors on both sides of the relationship contribute to bolster or cripple it.
The trustor (the person who trusts) needs to be in a psychological state of trust. The context of the relationship, personal and social biases, and the reputation of the other party influence the trustor’s inclination – or lack of thereof – to trust.
Factors That Contribute to Trust
The trustee (the person to be trusted) needs to appear trustworthy in the eyes of the trustor. To do so, he or she has to possess and display certain characteristics.
The typical features that boost trustworthiness are grouped into three categories: ability, integrity and benevolence.
Ability: “I Can”
Ability encompasses the capabilities that professionals have that allow them to perform the assigned tasks. It includes the knowledge, experience, expertise and skills that are in the realm of the work that needs to be done. The expression ‘I can’ symbolizes the Ability level of trust.
Gardeners prove ability with their knowledge about plants, soil and weather, their patience, or their photographic memory. For neurosurgeons, ability includes a steady hand, a deep knowledge of brain anatomy, or being able to concentrate for long periods.
Integrity: “I Will”
Integrity is built on behaviors such as keeping one’s word, being loyal to the other party and the relationship, and respecting a set of values that both parties adhere to. The Integrity level reflects an ‘I will’ attitude.
Mail carriers exhibit integrity when they deliver the mail in a timely fashion to the right recipients, or when they don’t disclose mailing information to other recipients or senders. Public relations professionals show integrity by not working for a client’s direct competitor, or by not sharing clients’ confidential information.
Benevolence: “I Care”
Benevolence entails being able to put the other party’s objectives ahead of our own, demonstrating good will towards the other party in a business relationship, and caring for them more than we care for ourselves.
But it doesn’t mean sacrifice for the sake of an abstract concept of goodness, or avoiding hurting other people’s feelings. In business contexts, being benevolent means to behave in ways that are best for our clients and/or company. ‘I care’ summarizes the Benevolence level.
For advisors, benevolence entails speaking truth to power. They show benevolence because they act in the boss’s or client’s best interest and are ready to put their own position at risk. Attorneys demonstrate benevolence when they turn down cases that they cannot win.
The Competence – Trust Gap
The Three-Level Model of Trust provides an explanation for the imbalance between women’s participation in the workforce and their share of leadership. As Climb Leadership Consulting president Chuck Garcia very accurately told me, “Women strive for perfection, while men strive for progress.” In other words, women excel in the ability level.
Three Self-Sabotaging Mistakes
Perfectionism leads women to three common self-sabotaging mistakes that undermine their ability to inspire trust and hence, stifle their leadership potential.
Deference to authority When women’s most important objective is to deliver spotless, perfect work, they reflect that they expect that an authority figure will judge them and their work.Because they defer to a higher authority, they tend to hold back in meetings.Expecting (and fearing) to be judged, they prefer not to share an idea lest it be imperfect.And since they believe they need someone to validate their ideas, they are not assertive. Striving for perfection makes some women berate themselves for the mistakes they make.
Again, their fear to be judged compels them to self-justify before someone starts pointing fingers at their mistake.
Inability to create and project a vision When they berate themselves for not being perfect, they show their inability to see errors as points in time and necessary steps for progress. They get stuck in what went wrong and why, which prevents them from looking to the future and finding the solution.Women apply only for jobs they feel they are perfect for.According to LeanIn.org, women don’t apply for jobs unless they meet 100% of the criteria, while men apply when they meet 60%. Besides insecurity, this habit reflects these women’s incapability to envisage their future selves. They can’t foresee how they will change and learn on the job because they consider only how they are now.
Lack of benevolence
The perfectionist’s main objective is to be judged well. Benevolence, on the contrary, implies being able to erase oneself and work in the other party’s best interest.When women strive for perfection, they imply that they care about how they appear to others more than they care for others.
Bridging the Gap
While aiming at high quality standards is commendable, women need to get past the “worker ant” stage if they want to reach top leadership positions.
Showing authentic care for the objectives of others is what defines leaders.
When speaking in public, leaders care about the audience and help them connect. When leading teams, leaders care about the followers and help them thrive.
When leading a company, leaders embody its vision and help employees work strategically towards the ultimate goal.
00Brian Austinhttps://www.logosconsulting.net/wp-content/uploads/2021/05/HQ-Lambda-Consulting-Lockup-1030x562.pngBrian Austin2016-12-31 17:01:402016-12-31 17:01:40Female Leadership and Trust: Guest Blog by Carolina Perez Sanz
I am in the company of millions when I admit that my amusement and interest was piqued by the “gold and white” – er, blue and black dress debate of 2015. Since then, there has been tremendous discussion on illusion and the relationship between perception and reality, and neurology and ophthalmology.
What we subjectively see often influences – consciously or unconsciously – what we believe to be objectively true. The question on everyone’s mind is, “What is real?”
Michael Abrash, chief scientist for Facebook’s Oculus, quoted “The Matrix” character Morpheus when he posed this question during his virtual reality keynote at the F8 Developer Conference this week. He declared that real “is simply electrical signals interpreted by your brain.”
As human beings, our brains have a sophisticated architecture that is continuously drawing on patterns and relationships from past experience to build conclusions. As Mr. Abrash explained, “we are inference machines.” I’s prbly wy yu cn ead ths rght nw; yur rain flls n te blnks for ou.
The world is ambiguous. We construct reality with our minds. Optical illusions are everywhere – from OK Go’s gravity-defying new video to the black and white Teletubbies video that has transformed colorful friends of children into terrifying creatures of doom, all by playing with your senses.
There are lessons in illusions for those of us in business communication. Challenging ourselves to see something in an unexpected or unconventional way is a significant part of the creative process and connecting with stakeholders.
As professional communicators, it’s valuable to acknowledge that every person’s brain has evolved to see the world through individual experience. Often, failing to see the metaphoric “gold and white” or “blue and black” can lead to confusion, disruption and an escalation of issues. As George Bernard Shaw stated so well, “The single biggest problem in communication is the illusion that it has taken place.”
For clarity, we can turn problems inside out and upside down. Helio Fred Garcia, author of The Power of Communication, also a mentor and my boss, refers to this as strategy. He defines it as “ordered thinking.” Too often in business, the first question teams jump to – for any problem – is, “What should we say or do?” This is ineffective, however, because the answer is based on any number of assumptions – or illusions – that vary from individual to individual.
Instead, according to Garcia, an effective leader needs to ask a sequence of strategic questions to make sense of the situation, establish goals, and identify audiences and attitudes. Only after that discovery process will there be the clarity to prescribe a course of action, or the “what should we say or do.”
Neuroscientist and artist Beau Lotto contends that, “context is everything.” Indeed, ordered thinking works to reveal the context and framing that is meaningful to individual audiences. With this understanding, companies have greater opportunity to effectively trade illusion for clarity and shape messages that will be consequential to their stakeholders. The outcome? Stakeholders who are inspired to think, feel, know or do something in service of a goal…as they uniquely see it.
00Brian Austinhttps://www.logosconsulting.net/wp-content/uploads/2021/05/HQ-Lambda-Consulting-Lockup-1030x562.pngBrian Austin2015-03-27 17:40:122015-03-27 17:40:12Understanding Illusion: A Case for Business Communicators
The BriWi Affair has also raised questions about how America’s most-watched news anchor could have so casually discarded his credibility. “Why did Brian Williams lie?” blared Politico this morning.
I’m pretty sure that Williams didn’t lie. His mind just played tricks on him.
Williams has likely succumbed, in the 12 years since the Iraq incident, to his labile (or changeable) memory. In a way, our minds play a trick on us each time we recall a memory. We slightly, unknowingly edit the facts to make them more relevant to our lives, and over Williams’s 12 years, that’s a lot of editing.
Listen to this fascinating explanation from Johns Hopkins neuroscientist David Linden:
It’s tough to tell whether any one person has been lied to by his own memory, or whether he’s really been lying to us. In any case, while the scientific discovery of labile memory is pretty new, humans have long known that our memories are unreliable: We talk about memories that are “fuzzy” or “lost” or, most apt for Williams’s case, shrouded in the “fog of war.”
So, whether he intentionally lied or not, Brian Williams is most definitely on the hook for one big failure.
Although he did report on the incident accurately in 2003 — “On the ground, we learn the Chinook ahead of us was almost blown out of the sky.” — he failed to review that history in order to compensate for his labile memory. For a journalist, that failure of documentation is particularly grave.
Instead, Williams told the story from “memory” each time, but each time the “memory” had changed.
It’s a lesson to all of us, for our most important memories, to arm ourselves (um, still figuratively) with what we need — photos or documents or journals — to keep our minds from playing tricks on us.
00Brian Austinhttps://www.logosconsulting.net/wp-content/uploads/2021/05/HQ-Lambda-Consulting-Lockup-1030x562.pngBrian Austin2015-02-09 12:48:072015-02-09 12:48:07How Brian Williams’s Mind Played Tricks on Him