Recent public apologies from Goldman Sachs’ CEO Lloyd Blankfein and Tiger Woods made me wonder why we accept some apologies and denounce others. Which components of a public apology show us that it is authentic and sincere and, therefore, that we can accept it? Is there a perfect public apology? Goldman Takes The Lead When […]
A public apology is a good way to express remorse and offer reconciliation to an affected party. But the very act of apologizing can be daunting. If delivered effectively, an apology can mend relationships and restore trust between two or more parties. If delivered effectively, an apology can help maintain company’s competitive advantage, reduce litigation […]
“Forgiveness does not change the past, but it does enlarge the future. ” Paul Boese A significant increase in public apologies over the past months could be seen as a positive trend. We saw the most senior leader of this country apologizing to the American public: “I screwed up.” We watched two prominent athletes A-Rod and […]
When the U.S. economy sneezes, the rest of the world catches cold. When the U.S. economy catches cold, the rest of the world faces an outbreak. The credit crisis that started in the U.S. and traveled around the world had already made French, German and British economies suffer massive bailouts, forced the government of Iceland […]
While many of us feel comfortable with Pay Per Click (PPC) advertising, something like Pay Per Post (PPP) and Pay Per Vote blogging would probably make us feel quite uncomfortable and could disturb our sense of social media authenticity. Most of us have a blogroll we trust and turn to for wisdom on a regular […]