Entries by Oxana Trush

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Apology Update: Public apology is a five-note chord.

Recent public apologies from Goldman Sachs’ CEO Lloyd Blankfein and Tiger Woods made me wonder why we accept some apologies and denounce others. Which components of a public apology show us that it is authentic and sincere and, therefore, that we can accept it? Is there a perfect public apology? Goldman Takes The Lead When […]

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Apology Update: Compare and Contrast

A public apology is a good way to express remorse and offer reconciliation to an affected party. But the very act of apologizing can be daunting. If delivered effectively, an apology can mend relationships and restore trust between two or more parties. If delivered effectively, an apology can help maintain company’s competitive advantage, reduce litigation […]

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On Apology

“Forgiveness does not change the past, but it does enlarge the future.
” Paul Boese A significant increase in public apologies over the past months could be seen as a positive trend. We saw the most senior leader of this country apologizing to the American public: “I screwed up.” We watched two prominent athletes A-Rod and […]