Tag Archive for: Reputation Management

On July 1, 2021, Logos President Helio Fred Garcia was quoted in ASIS International’s Security Management Magazine on how to rebuild trust after it has been lost. The article outlines the ways in which the widespread of misinformation has led to a general loss of trust in political institutions and media organizations.

In the article, Garcia described the ways in which business could build or restore trust amidst the climate of misinformation, which is to fulfill the promises your business sets, remind people that the promise was made and share how the business fulfilled that promise, and then repeat the process.

“On all the things you know you’re going to do anyway, turn each of them into a promise,” Garcia says. “And if there are five steps to any one of those things, make that five promises.”

Read the full article here.

On July 1, 2021, Logos President Helio Fred Garcia was featured in Reputation America on crisis management strategies and steps for leaders to mitigate crises effectively.

The article excerpts a speech given by Garcia on crisis management. The article includes excerpts on how to define a crisis, types of crisis readiness, common crisis missteps, how to manage social media in a crisis, and how to ask the right questions in the right order to get through a crisis well.

“The biggest mistake is to attempt to improvise in the crisis and ask the wrong questions in the wrong order. Concern about how to deflect blame or protect one’s own job is not the best strategy in crisis communication management. Companies need to resolve the stress and be rigorous in managing crises,” said Garcia.

Read the full article here.

On June 11, 2021, Logos President Helio Fred Garcia was quoted in Idea Grove, sharing his advice on how to manage an organization’s reputation in a ‘post-truth, cancel culture world.’

Scott Baradell, CEO of the unified PR and marketing agency Idea Grove, states that in 2021 brands must be prepared to go on the offense by preparing for the foreseeable, thereby softening the blow to a brand’s reputation should a crisis occur.

In this article, professional communicators share their ideas for reputation management. Garcia’s advice: run a simulation.

“Simulations can be really valuable learning opportunities for leadership teams to assess their current ability to effectively address organizational risks, without the high stakes and consequences of an actual crisis,” he explained. “Simulations can also be custom-designed to target vulnerable areas of the organization (e.g. ability to respond to customer complaints on social media) so leadership can more quickly strengthen their response capacity to a specific risk or area of concern.”

Read the full article here.

On January 27, 2021, Logos president Helio Fred Garcia was quoted in a CNN Business article on the ice-cream company Ben & Jerry’s campaign to end qualified immunity for police officers. Ben & Jerry’s has long supported progressive political causes, which Garcia points out makes their decision to take such a direct stance on this issue unsurprising.

“Conglomerates typically try to stay off the radar screen on divisive social issues,” Garcia explained. “There’s no surprise that the Ben & Jerry’s brand is involved. What is intriguing is that their parent Unilever seems to be perfectly comfortable with that.”

Read the full article here.

On January 15, 2021, Logos president Helio Fred Garcia was quoted in an article in Luxury Daily on the crisis the Trump Organization now faces given the criticism and controversy around the president, particularly after the storming of the U.S. Capitol. The article describes how the Trump Organization’s brands have suffered as a result of the president’s political profile, with partners increasingly moving away from the brand and long-standing contracts being terminated.

“Successful recovery from a crisis depends on how quickly and effectively the expectations of the people who
matter to the organization are met,” said Garcia. “Because all of President Trump’s businesses, including his luxury business, include his name, it is difficult for business partners, customers and other audiences to distinguish the brand from the man. All of Trump’s eponymous businesses are synonymous with Trump the person. It’s virtually impossible at
this point to separate the two, which was by Trump’s design.”

“Those who still support Donald Trump would likely still support the brand should another family member step in,”
Garcia noted. “However, for people who do not support Donald Trump, they are almost certain to avoid any business with the Trump name or that is run by a family member, since the associations are so close.”

This crisis is particularly acute given the criticism of the president following the storming of the US Capitol and his second impeachment in his one-term in office. “Criminal charges brought against a business or its leader almost always present the potential for things to get worse, especially if the charges are of the magnitude and quantity that are likely to be brought against Trump,” Garcia noted. “However, criminal charges are not an immediate death sentence for a business.”

Garcia advice for those in relationship with the struggling brand: “For businesses and leaders that do not support Trump but are still in business with him, time is of the essence to dissolve that relationship. Businesses that are slow to cut ties may suffer backlash as the lack of urgency to sever the relationship could be perceived among those who matter as too little, too late.”

Read the full article here.

New York, NY (July 30, 2020) – Last week, the fourth edition of Reputation Management: The Key to Successful Public Relations and Corporate Communication was released, providing much needed guidance for those charged with managing reputation in today’s environment.

Reputation Management is a how-to guide for students and professionals, as well as CEOs and other business leaders. This book provides a field-tested guide to core challenges in managing all the ways organizations engage their stakeholders to protect, maintain, and enhance reputation. When the first edition was published in 2006 it was the first book to take on reputation management in a systematic way.

“In Reputation Management, my co-author John Doorley and I strive to educate our readers on how to bolster their organization’s reputation,” said Logos Consulting Group president and co-author, Helio Fred Garcia. “By combining core principles, expertise across disciplines, and real-life examples from the field, Reputation Management is an invaluable resource for those tasked with building, protecting, and managing reputation.”

The fourth edition of Reputation Management features refreshed chapters from previous editions, as well as new information vital for communication professionals today, such as social media management techniques and communication in the age of globalization. This edition also features contributions from 36 leaders in the field, including from The Arthur W. Page Society, the International Communications Consultancy Organization, the PR Council, CVS Health, Edelman and Ketchum.

This edition also features scholarship from several members of the Logos team. In addition to four refreshed chapters by Garcia, this edition also features a refreshed chapter on corporate responsibility by Anthony Ewing and a new sidebar on social media and crisis by Holly Helstrom. Logos Institute Press authors authors Jeff Grimshaw, Tanya Mann, Lynne Viscio, and Jennifer Landis also contributed a chapter on organizational communication.

Co-author John Doorley is the former head of corporate communications at Merck and is now an associate professor of strategic communication at Elon University. He created and taught the first undergraduate course in reputation management, at Rutgers University in 2003, and the first graduate course on reputation management, at New York University in 2007. He served as academic director of New York University M.S. in Public Relations and Corporate Communication for seven years.

Co-author Helio Fred Garcia is an adjunct professor of management in the New York University Stern School of Business Executive MBA program, and an adjunct associate professor of management and communication at New York University’s School of Professional Studies, M.S. in Public Relations and Corporate Communication.  He is also an adjunct associate professor of professional development and leadership at Columbia University’s Fu Foundation School of Engineering and Applied Sciences.

The fourth edition of Reputation Management is available on Amazon here.