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On September 15, 2021, Logos president Helio Fred Garcia was interviewed by Michael Toebe at Communication Intelligence about what trustworthy leadership confidence looks like.

In their interview, Garcia outlines the ways in which some leaders use confidence to mask something else about the leader. “As with any leadership attribute, confidence is a double-edged sword,” he explained. “Confidence that masks incompetence or malice is often difficult to detect initially, but very often the signs are there.”

Garcia then advised on what to look out for when discerning whether or not a seemingly confident leader is worthy of trust. He noted that the differences between the genuinely confident and trustworthy leader and those leaders who are not trustworthy are self-awareness and humility. “Truly confident and competent people have enough self-awareness and humility to acknowledge when they’ve fallen short, and show how they will do better next time,” he explained.

Read the full interview here.

On August 7, 2021, Logos President Helio Fred Garcia was quoted in Communication Intelligence Magazine about destructive communication and behaviors in leaders.

The article highlights the recent revelations about Tesla’s CEO Elon Musk in the book Power Play: Tesla, Elon Musk, and the Bet of the Century by The Wall Street Journal’s Tim Higgins. Higgins’ research uncovered a toxic work culture wherein Elon Musk exploits his power to put fear in assembly-line workers and others in the C-suite.

In the article, Garcia explains how some founders believe that brilliance and energy are enough, and how faulty that assumption can be. “Brilliance and energy are not enough; they’re not sustainable in the long run if they lead to an unhealthy or toxic culture,” he explains.

“The tone of any company is set at the top. And toxicity flows downhill quickly,” Garcia continues. “Add that to the current level of incivility in public life and discourse, and it gets even worse. The mystique of the founder goes only so far. Abusive leaders risk losing the loyalty of their people.”

Read the full article here.

This is an excerpt of a column Logos Advisor Maida K. Zheng published on LinkedIn on May 26, 2021. 

 

This is written for the manager and the employee because both need to be reflective of what immaturity can look like, for different reasons of course.

 

We’ve all heard it before: “leadership is a privilege.” I 100% agree with that sentiment. Although, all too often we promote folks to leadership positions before they are ready — causing issues that didn’t need to happen. Being good at what you do is not enough to be a good, mature leader.

 

The number one sign for spotting an immature leader is observing how they treat their colleagues before they are in a formal leadership position.

 

Ask yourself:

 

Do they regularly belittle their colleagues? Are they only a team player when the boss is there to see? How do they think on their feet? Are they able to improvise and adapt to challenging situations? Do they regularly make excuses for their mistakes but freely take credit for things they did well… even if the credit should be shared?

 

Also, another good indicator is how they treat their current supervisors they may not respect. Do they often behave inappropriately? Do they cause issues and pose questions to simply be disruptive? Are they disrespectful?

 

The questions can go on and on. They are good questions to consider as those are all good indicators that someone may not be ready for a leadership position now. Maybe after training and growth they can be — but they are not ready now.

 

An important thing to look for before promoting someone into a leadership position is adaptability and empathy; a good leader needs both. An immature leader may be excellent at what they do but lack the experience to know how to read a room, which makes their leadership unpredictable at best, toxic at worst.

 

An often overlooked quality of someone who has the potential to lead is vulnerability.  If you are a manager, consider really taking a look at your candidate and observing if they are willing to be vulnerable. (Now, I am not talking about oversharing…that’s a different issue all together.) What I am talking about here is, is your candidate willing to admit they need help from their team? Do they know the importance of apologizing? A lack of vulnerability in a leader often also leads to a lack of good decision-making skills. 

 

It’s no secret that leaders need to be able to make decisions, oftentimes under pressure in the heat of a moment. Management should recognize that someone who throws up a wall and refuses to be vulnerable will either make flippant decisions that harm the team or will pass the blame onto others when they made the wrong decision.

 

Read the full article here.

On April 20, 2021, Logos President Helio Fred Garcia shared advice in Carol Roth’s Business Unplugged on how to get psyched for significant business opportunities.

With over 40 years of experience in leadership, Garcia’s advice is “Rehearse & rehearse!”  

“No responsible leader would consider “winging it” when it comes to developing an organization’s budget, product development pipeline or other key areas of their business,” he explained. “Investing time and energy in learning how to communicate effectively, both in terms of how to create persuasive content and how to deliver that content in ways that will grab and keep their audience’s attention, is a surefire way to boost confidence before making a presentation or high stakes engagement.”

Read the full article here.

On March 31, 2021, Logos President Helio Fred Garcia was highlighted in The Plank Center for Leadership in Public Relations for partaking in Peritus PR’s professional development series, which is designed to help their employees grow as strategic communicators. This Lunch & Learn series featured prominent thought leaders in the public relations and communications industry.

During his session, Garcia discussed the importance of mental readiness in a crisis by teaching lessons from his book The Agony of Decision: Mental Readiness and Leadership in a Crisis to help participants understand some of the core principles of crisis response.

Members of the Peritus PR team shared their biggest takeaways from the session. “Our value as public relations counselors during crises is not measured by the loudest voice in the room or the years of experience under our belt. It’s measured through our mental readiness,” explains Louise Oliver, president of Peritus PR “We can’t ask for a seat at the table when the going gets tough, but we can earn it by being mentally ready to lead in a crisis.”

Read the full article here.

The Feeling

For most of us, the days start the same way. You turn over, turn off your alarm, and then check your phone or email notifications.

Most of the time, the notifications you find are the typical daily intrusions or distractions.

But imagine this. One day you read the email, urgent text chain, social media feed, or news story and you discover that your organization has found itself in a crisis that has the potential to jeopardize the future of the organization. A future you and your colleagues have worked so hard to create.

Maybe it is a crisis you had foreseen.

Maybe it takes you completely by surprise.

But in that first moment, you feel the walls coming down around you. For many, a heavy feeling hits them in the gut and weight compresses their chest. A question inevitably sets in:

What are we going to do?

The feelings of fear and desperation are real. In that initial moment, panic quickly sets in and it may feel like the end of the world.

That feeling is okay. In fact, it is natural. In another blog, I will explain the neuroscience behind what’s happening to your brain and your body, and why you feel what you feel during a crisis, including the immediate inability to make rational decisions. (Check back on our site for the release of this blog.)

In the meantime, I’d like to talk through some things you can focus on right now, so you know how to move past that initial flash of panic and gain ability to make decisions. The goal is that in that moment of crisis you are able to move forward and respond to what is happening calmly, clearly, and effectively.

The key to doing so is readiness.

Readiness

Readiness determines how an organization responds to a crisis. The common misconception is that the severity of the inciting incident determines the response. However, when properly prepared and applying the right mindset, your level of readiness will be the deciding factor of whether or not the organization will get through a crisis unscathed and stronger than before.

Most organizations have some structures of operational readiness to respond to a crisis. But the truth is that well-built structures alone are not enough in moments of crisis. That is why so many companies that have well-built structures of operational readiness still fail to respond to a crisis effectively and suffer meaningful harm as a result.

The key is combining operational readiness with mental readiness.

Mental Readiness

Effective crisis response is a combination of both operational readiness and mental readiness. This combination equates to the ability to make smart choices quickly and execute them well in a crisis. Mental readiness helps people faced with crises respond calmly, think clearly, and make smart choices when it matters most.

Mental readiness consists of three parts:

Emotional Discipline. The ability to regulate your emotions to execute decisions well in moments of crisis. In a crisis, making smart choices in timely ways is not always easy. Sometimes there is no good choice, free of pain or discomfort. Sometimes there is only the least bad choice, which may involve discomfort to you but will ultimately serve your stakeholders (those who matter to your organization) the most. Discipline and practice is required to remain calm and make the difficult, but necessary choices.

Deep Knowledge. The understanding of the patterns that drive effective and ineffective crisis response, including why some actions always work while some other actions never work. By studying as many different crises as possible, you are able to learn from others’ mistakes without having to live those mistakes yourself.

Intellectual Rigor. The ability to think clearly and ask the right questions in the right order in order to identify the problem accurately and understand the best course of action forward. The ability to remain focused and ask the right questions, rather than letting distraction take hold, enables you to make smart choices quickly.

By building your mental readiness for moments of crisis, you will be able to foresee crises that are foreseeable. You will be able to assess unforeseen crises and respond effectively as they arise. And you will be able to move past that initial moment of panic when the crisis breaks to lead your team through what needs to happen next.

This is part of a series of blogs on crisis response principles. Stay tuned for Part 2 of this series.

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Did you find this article helpful? Sign up for one of our Logos Learning Center webinars, where you can learn more about how you can reach your leadership potential. Learn more at www.logos-consutling.biz.

Reach out today for personalized coaching by visiting www.logosconsulting.net or email the author directly at mzheng@logosconsulting.net.


About Maida Kalić Zheng

Maida is an Advisor at Logos Consulting Group and a Senior Fellow at the Logos Institute for Crisis Management and Executive Leadership, where she helps corporate leaders maximize presence and enhance communication skills to become more effective in managing both their reputations and relationships. She also serves as the Chief of Client Services.

 

 

About Logos Consulting Group

Leaders change the world. But they don’t do it alone. They ignite others toward a common cause. At Logos Consulting Group, we believe in this world and we see this world in the work that we do. Our mission is to build a better world by equipping people to become leaders who ignite change in the world for the good. We do this by helping our clients inspire those who matter to them to make a difference in their own industries and communities, and the world at large. We advise and coach our clients in three key areas: crisis managementcrisis communication; and executive coaching.

This week, the Logos Consulting Group launched our new online learning platform, the Logos Learning Center. The Logos Learning Center is designed to help everyone bolster their leadership skills so that they can ignite and inspire those who matter to them to create positive change in the world.

Below, we answer some basic questions about the Logos Learning Center to help you understand more about this online learning platform, why we created it, and how it can help you on your leadership journey.

 

WHAT IS THE LOGOS LEARNING CENTER?

An initiative of Logos Consulting Group, the Logos Learning Center provides online interactive workshops on a variety of leadership skill sets to help people advance at any stage of their leadership journey. The Center is just one way that Logos is working to fulfill its core mission: to equip people to become leaders who ignite and inspire change in the world for the good. The Center offers high-quality and highly interactive workshops on a variety of leadership skill sets to help our learners reach their leadership potential.

 

WHY DID YOU CREATE THE LOGOS LEARNING CENTER?

The COVID-19 pandemic turned our world upside down. In many ways, this global crisis highlighted the challenges leaders face and the skills required to lead effectively. We recognized an opportunity to help leaders and aspiring leaders from every walk of life to meet the challenges of the day in a 100% virtual form. And we developed and delivered workshops to organizations, groups, clients, and our network to help them better understand the dynamics of the crisis and manage and communicate effectively.

 

WHO IS THE LOGOS LEARNING CENTER FOR?

We know that leadership is a mindset, not a job title. Anyone who is willing to put in the work can become a leader who ignites and inspires others to action. Whether you are a seasoned executive, an emerging leader looking to supercharge the rest of your career, or just starting out and finding your professional path, the Logos Learning Center can help you develop the mindset and skills you need to create the change you seek. The Logos Learning Center is also 100% virtual, ensuring that learning can happen right at home, from your office, or anywhere across the globe.

 

HOW IS THE LEARNING CENTER DIFFERENT FROM THE WORK YOU DO WITH CLIENTS?

At Logos, we help our clients inspire those who matter to them to make a difference in their own industries and communities, and the world at large. Our work with clients is highly customized and tailored to meet our clients’ specific needs, with relationships spanning long periods of time. However, the Learning Center provides new opportunities to share our knowledge, lived experience, industry insights, and best practices to people at any stage of their leadership journey and at an accessible price.

 

WHAT COURSES DOES THE LOGOS LEARNING CENTER OFFER?

The Logos Learning Center combines decades of experience and expertise from our instructors and in-depth research on many areas of leadership to deliver a high-quality and high value learning experience at an affordable price. Our online workshops focus on essential leadership skills help our learners navigate and respond to the leadership challenges of the day. We provide workshops, videos, and learning materials on skill sets essential to effective leadership, including a variety of offerings on leadership communication and crisis management. We also offer timely courses relevant to what’s happening in the world right now to help you navigate emerging situations and challenges facing you and your organization today. For our list of upcoming workshops, please click here.

 

WHAT CAN I EXPECT OF THE VIRTUAL IN-CLASS EXPERIENCE?

Interaction is an essential part of the learning process and our workshops are built to include high-level engagement for our learners. Our team of instructors come from a diversity of professional backgrounds, which enriches our offerings, allows our learners to connect more fully with us, and inspires new ways of thinking about how to tackle everyday leadership challenges.

All of our Logos team members are experienced teachers in a variety of leadership disciplines. Several of our team members are adjunct faculty members and visiting professors in undergraduate and graduate programs across the country and around the world. We also invite industry experts and leaders from other disciplines to teach or guest lecture in specialized workshops on a variety of other leaderships skills. Our learners are also encouraged to continue engaging with us after a workshop ends, and as they take the skills learned in our workshops and apply them in their professional life.

 

WHEN ARE CLASSES AND HOW DO I SIGN UP?

Our online workshops are designed with the working professional and learner in mind. The majority of our workshops are offered on a variety of days and times, allowing convenient access for our students to find the right time to take a class in the midst of their busy schedules. Learn more our upcoming workshops and sign up here.

 

Wherever you are on your leadership journey, we are here to help you bolster your leadership skills to create the change you seek. We hope you will join us!

PS: If you have questions about the Logos Learning Center, please email us at learning@logosconsulting.net.

NEW YORK (January 11, 2021) – Today, Logos Consulting Group announced the launch of a new online learning platform, the Logos Learning Center. The Learning Center is designed to help everyone bolster their leadership skills so that they can ignite and inspire those who matter to them to create positive change in the world.

Logos Consulting Group’s mission is to equip people to become leaders who ignite and inspire change in the world for the good.

“The COVID-19 pandemic turned many of our worlds upside down. In many ways, this global crisis highlighted the challenges leaders face and the skills required to lead effectively,” said Helio Fred Garcia, president of Logos Consulting Group. “We recognized an opportunity to help leaders and aspiring leaders from every walk of life to meet the challenges of the day and reach their leadership potential.”

The Logos Learning Center offers high-quality and highly interactive workshops on both essential leadership skills, such as leadership communication and crisis response, as well as on how to navigate and respond to emerging and timely leadership challenges happening in the moment.

“We know that leadership is a mindset, not a job title. Anyone who is willing to put in the work can become a leader who ignites and inspires others to action,” explained Garcia. “While our work with our clients is highly customized and tailored, with relationships spanning long periods of time, the Learning Center provides new opportunities to share our knowledge, lived experience, industry insights, and best practices to people at any stage of their leadership journey and at an accessible price.”

The Learning Center’s online workshops are designed with the working professional and learner in mind, ensuring that learning can happen at home, from an office, and anywhere across the globe. Additionally, learners are encouraged to continue engaging with their instructors after a workshop ends and as they take the skills learned in the workshops and apply them in their professional life.

“Wherever you are on your leadership journey, we are here to help you bolster your leadership skills to create the change you seek,” said Garcia. “We hope you will join us.”

To learn more, visit https://www.logos-consulting.biz/

To review and sign up for our upcoming classes, visit https://www.logos-consulting.biz/new-webinars/webinar/

This is an excerpt from a guest column by Helio Fred Garcia, originally published on Commpro.biz on January 4, 2021.

The first American case of COVID-19 was diagnosed on January 20, 2020.

Exactly one year later Joe Biden will be sworn in as the 46th President of the United States.

What happened in the United States in between is different from what happened in other developed countries.

Twenty million Americans contracted COVID-19 between the first case and the end of the year.

2020 was the single deadliest year in American history. The first U.S. COVID-19 fatality was on February 6. By year end another 351 thousand Americans had died from the virus. For context, that is more than all the U.S. combat fatalities in World War II and Vietnam combined, but in a single eleven-month period rather than in the 24 years of those wars. For several weeks in December we were seeing the equivalent of a 9/11 casualty rate every day, with total 2020 COVID-19 fatalities equal to 118 separate 9/11 attacks.

Much of this was avoidable. And yet, here we are. So the question is – why did this happen?

Everything Changed

It was a year that changed everything: what it means to be “at work” or “at school”; how we visit the doctor; how we greet each other; how we shop for groceries and other goods; how we say goodbye to loved ones as they take their final breath.

It was a year of great trauma: medical, emotional, spiritual, economic, social.

And it was a year that saw great sacrifice and some of the best of humanity: in the front-line medical workers, in the agility of many companies to re-imagine their business models and their product offerings, in the emergence of a new class of heroes – postal workers, delivery drivers, and grocery clerks, who risked infection to keep us supplied.

And it was a year that intensified much that had already been fraying in the fabric of American civic life: hyper-polarization in politics, mistrust of each other and of civic institutions, and the shattering of social and political norms.

In the time of the pandemic we saw the explicit elevation and endorsement of white supremacist and conspiracist groups, such as the Proud Boys and QAnon. But also the largest civil rights protest in American history, with more than 25 million Americans marching in support of Black Lives Matter – and this in the days and weeks following the first wave of reopening after two months of stay-at-home orders.

After decades of one party discrediting science – from refusing to accept the reality of evolution, to redefining when human life begins, to denying the reality of climate change – we saw millions of Americans deny what scientists, public health experts, and their own doctors told them: that the virus is real, that it is deadly, that you can transmit it even when asymptomatic; and that masking, distancing, and handwashing are keys to prevention. The American population seemed to divide into those who believe what science teaches and those who choose not to. But as a popular T-shirt and internet meme noted, Science Doesn’t Care What You Believe.

The pandemic coincided with one of the most bizarre and contentious presidential election campaigns in American history, in which despite no evidence of fraud the sitting president refused to acknowledge defeat and lost more than 50 lawsuits challenging the results. And who for the eight weeks between the election and the new year seemed to give up on being president. He stayed out of sight and silent on anything having to do with the pandemic, even as fatalities approached the 350 thousand mark and infections soared to 20 million, and as he rage-tweeted about the so-called “massive fraud” that had prevented his re-election.

But the hardships were real and were devastating. In the weeks before and after Christmas, hospitalization rates reached record highs, with whole regions, including southern California, reporting zero intensive care beds available. At least one Los Angeles hospital started treating patients in the gift shop; another in a cafeteria; yet another in its chapel. But the real shortage was of medical personnel to treat the record number of patients. Doctors began talking about the need to choose which patients to treat, and which to leave to die.

The nation saw the infection rate grow by a million cases every few days. And despite pleas from public health officials and hospital front-line workers, Americans continued to travel for the holidays, risking what health workers called a surge on top of a surge. And some governors refused to require citizens to wear masks in public. Florida’s governor even forbade Florida cities and counties from requiring masks and social distancing in their jurisdictions. And the White House, the State Department, and other federal agencies held dozens of holiday parties indoors and without a masking requirement: yet more super-spreader events.

Incompetence

It did not need to be this way.

Much of the suffering, the hardship, the sacrifice could have been avoided. It resulted from a lethal combination of incompetence, dishonesty, and neglect.

The United States, alone in the world, intentionally refused to follow or mandate basic public health steps: a national masking, distancing, testing, and contact tracing policy. There was no whole of government response; at best there were fragments of government responses. And some parts of the government seemed to be at war against other parts. Indeed, some parts of government seemed to be at war against themselves, such as the White House Pandemic Task Force, where in a single press conference the politicians would contradict the public health experts, and vice versa.

The president and other senior government officials modeled the opposite of the public health guidelines, remaining unmasked in public and holding super-spreader events where the crowd was unmasked and packed close together – in violation also of local masking and distancing ordinances.

Continue reading here.

On November 4, the Logos Institute for Crisis Management and Executive Leadership Press published the third title in its Best Practices Series, The Power of Genuine Leadership: How Authentic Leaders Earn Trust by Patrick Donahue, PhD. The Power of Genuine Leadership draws upon Donahue’s doctoral research on the relationship between trust and authenticity, as well as his decades of experience working as a senior executive in leadership development at two global corporations.

The Power of Genuine Leadership is an accessible, clear guide on how to effectively – and measurably – build trust and enhance one’s leadership ability. “It can take a lifetime to earn a reputation of being a great leader, which is earned through consistent behavior over time,” says Donahue. “This book makes a complicated concept easier to digest through models, stories, assessments, and applicable tools.”

Donahue’s research reveals the true power of behavioral consistency as an essential yet under-appreciated driver of trust. His Authenticity Trust Model (ATM) helps readers visualize the relationships among the behavioral components that, when applied consistently, create deeper trust: communication, coaching, and respect.

Of the many valuable learnings in Donahue’s book, perhaps his most insightful, is that authenticity without guidelines is irresponsible; that authenticity without empathy is careless; and that humility is much more than a willingness to be vulnerable. Readers can assess their leadership strengths and development areas using the Authenticity Trust Assessment (ATA), which can be taken time and again to track progress and compare results for deeper analysis.

“With so many books, articles and webpages clamoring for our attention, it’s hard to decide what’s ‘worth the time.’ As a leadership professional, I can tell you, this book is a winner,” says Darryl Spivey of the Center of Creative Leadership. “Dr. Donahue captures the stories of leaders and their impact on people. The engaging anecdotes are entertaining and readable, but interwoven with valuable lessons of introspection, laser focus and excellence. It’s a quick, valuable and important book for leaders.”

The Power of Genuine Leadership is the third volume in the Logos Institute Best Practices Series. The Logos Institute for Crisis Management and Executive Leadership stands at the intersection of scholarship and practice, providing rigorous analysis and practical application of key leadership principles. The Logos Institute Best Practices Series showcases conceptual frameworks that help clarify complex issues, combined with insightful case studies, examples, and actionable tools, tips, and techniques that help leaders make smart choices and build competitive advantage.

“In each of the companies where I have had the privilege to have Patrick as a client, I have watched Patrick as he created leadership learning opportunities for high-potential future leaders from around the world,” says Publisher Helio Fred Garcia. “I am thrilled to have the opportunity to share Patrick’s insights into the relationship between authenticity and trust with the broader world.”

The Power of Genuine Leadership is available in paperback and Kindle editions on Amazon.com. Logos Institute Press is hosting a virtual book launch event on Thursday, December 10 at 5:00 pm EST, where attendees will have the opportunity to hear from the publisher, the author, and endorsers of the book. If you have not received an invitation or would like to request one, please visit https://www.eventbrite.com/e/logos-institute-press-book-launch-for-the-power-of-genuine-leadership-tickets-129244719435?ref=estwhttps://www.eventbrite.com/preview?eid=129244719435