Tag Archive for: expectations

LOGOS IN THE NEWS: Maida K. Zheng Quoted in Carol Roth’s Business Unplugged

On August 10, 2021, Logos Advisor Maida K. Zheng, was quoted in Carol Roth’s Business Unplugged how small business can effectively deal with customer complains.

Zheng’s advice to small businesses: Remember that trust is key.

“One way you can think about customer complaints and negative feedback is through the lens of trust. Trust is the natural consequence of promises fulfilled, expectations met, and values lived,” she explained. “With that, CEOs/leaders should view any feedback they receive through that lens and if the complaint has to do with a broken promise, expectations not being met, or an experience that is contrary to the company’s values – the only solution is to do what is necessary to regain trust.”

Read the full article here.

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LOGOS IN THE NEWS: Helio Fred Garcia Quoted in Ragan Wellness

On July 26, 2021, Logos President Helio Fred Garcia was quoted in an article on Ragan Wellness on what organizations should consider when planning their employees’ return to work post-COVID-19.

 

The article outlines the internal issues organizations are currently facing, noting that a recent survey found that 58% of remote workers would look for a new job if a hybrid work option is not on the table.

 

Garcia highlighted the importance of expectation management when communicating decisions on what a return to office looks like for organizations. “Expectation management is the key to a successful transition back to the office,” he explained. “Clear, frequent communication about what employees can expect—and what is expected of them.

 

Read the full article here.

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LOGOS IN THE NEWS: Helio Fred Garcia Quoted in Narbis

On July 5, 2021, Logos President Helio Fred Garcia was quoted in Narbis on the ways management can successfully manage expectations around returning to the office post-pandemic. The article outlines the many considerations leaders need to assess when planning for a return to office.

 

“Whatever an organization’s plans are for the return of their workforce to physical office spaces, clear, frequent communication about what employees can expect — and what is expected of them — will support a smoother return and make them more productive,” said Garcia.

 

“Expectation management is the key to a successful and productive transition back to the office. When expectations are clearly defined and met, trust is either maintained or regained if trust has already been lost. When leaders fail to meet expectations, trust will fall, and dysfunction will likely rise.”

 

Read the full article here.

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