When we recognize a need for significant change within our organization, we often dismiss the value of small improvements. It is true that a small adjustment on its own is not enough when the need is great. However, multiple small changes over time can have a big impact. This approach to creating organizational change is known as Marginal Gains. It was popularized by Sir David Brailsford used this theory to revolutionize competitive professional cycling in Great Britain.

Minor issues, if left unattended, can snowball into larger problems. A prime example of this is NASA's Space Shuttle Columbia disaster.

As I have been reflecting on those people who have invested in my success, one person stood out to me the most – Besmir Zuta. Here's why.