This was an important and timely move on Exxon’s part. They named it a hypothetical call, thereby defining the nature of the crisis. And they made clear that the call never happened. If they hadn’t acted as quickly and clearly, they would have lost control of the narrative, leading to negative consequences.
Overnight the world learned that President Trump and the First Lady both tested positive for COVID-19. If this is true, I wish them a full recovery. But our challenge isn’t whether Trump has COVID-19; it’s that the nation does. And it didn’t have to be this way.
This past Friday marked the 18th anniversary of Logos Consulting Group. On this anniversary, I am excited to share with you not only where the firm has been, but also where we are going. We were founded in 2002 during a recession (granted, not as dire as now). We started without a single client, but with […]
The column was also featured in CommPro.biz. The fifteenth anniversary of Hurricane Katrina’s making landfall is upon us, with two separate hurricanes now threatening the southern Gulf states. Anniversaries are opportunities to take stock and to look back and reflect on some of the lessons learned and forgotten. And the similarities with the heck of […]
Tony Jaques has written a masterful guide to managing the natural tension between lawyers and communicators. Crisis Counsel: Navigating Legal and Communication Conflict is a highly readable guide to effective and respectful interaction among lawyers, communicators, and business leaders.
I began to appreciate the reality of white privilege several years ago at about 2:30 am, on a long, straight stretch of interstate. I saw behind me the flashing lights of a state trooper. I pulled over. The trooper asked for my license and registration. He said, “You were doing 85 in a 70 zone. […]
Crises reveal what organizations value. Whether a business demonstrates corporate responsibility during the COVID-19 pandemic, or fails to do so, can determine if the company and its leaders emerge from this crisis with the trust and confidence of their stakeholders intact. Definitions of corporate responsibility have evolved from an exclusive focus on shareholder returns, to […]
“When you do the common things in life in an uncommon way, you will command the attention of the world.” ~ George Washington Carver So: You’re wearing a mask and keeping a socially responsible distance. You’re staying safe but taking long daily walks in the nearly empty streets of New York City to keep yourself […]
The COVID-19 pandemic has been a battle not only for lives, but also for hearts and minds. Companies must also survive the court of public opinion through effectively responding to and communicating about the crisis. There are five best practices that determine whether companies win or lose trust when implementing unfavorable actions in catastrophic situations.
Logos Institute for Crisis Management and Executive Leadership Press is pleased to announce that the Chinese language translation of its book The Agony of Decision: Mental Readiness and Leadership in a Crisis has been published in Beijing. The Chinese publisher is Posts & Telecom Press, a leading publisher of business and non-fiction titles in China. The Chinese translation had been scheduled for publication in February, 2020, but the lockdown due to the COVID-19 pandemic delayed publication. Given the continuing recovery in China that began in the last few weeks, the publisher is now positioning the book as an essential tool for Chinese leaders in all sectors to be able to restore trust of critical stakeholders that was lost in the pandemic.