Crises follow predictable patterns. Some things always work in a crisis. Some things sometimes work in a crisis. Some things, however, never work in a crisis. Too often, leaders and organizations in crisis behave in ways that predictably never work and end up causing self-inflicted harm. Falling into the predictable missteps in crises not only cost time and energy, but also jeopardize an organization’s reputation, operations, and the trust of key stakeholders. Therefore, understanding what always works and what never works in a crisis, and avoiding predictable crisis missteps, can help you respond to a crisis more effectively, maintain your organization’s reputation, and improve your competitive advantage.

This webinar will help you understand the key patterns in crises and crisis response, identify ten common crisis missteps that leaders and organizations make and why those missteps never work, and learn how to avoid these missteps and make smart decisions in times of crisis.

How This Video Course Will Help You:

• You will understand core crisis response principles.
• You will learn about the ten most common missteps in a crisis and how to them.
• You will understand how to make smart decisions and respond effectively in crises.

Who This Course is For:

Leaders, leadership and executive teams, crisis teams, anyone who wants to learn how to respond to crises well.

*All classes are listed in Eastern Standard Time (New York, U.S.).