Entries by Laurel Hart


Channeling Your Inner Superhero

When was the last time you posed like a superhero? It’s probably been awhile, if you can even remember the last time you adopted one of the classic superhero stances: legs apart and feet planted, hands on hips, back straight, gaze straight and level. I hadn’t been paying much attention to superhero poses myself (despite […]


Worth Reading, Dec 3, 2012

Managing information overload: In today’s media environment, it’s common for many of us to feel overloaded with information. But a new study from the University of Texas and reported on at Nieman Journalism Lab found that “the news platforms a person is using can play a bigger role in making them feel overwhelmed than the sheer […]


Worth Reading, Nov 19, 2012

Reputation and online criticism: Dr. Leslie Gaines-Ross highlighted a recent research report on her blog that looked at the subtleties of how brands should respond to online criticism. (Additional information about the study from the researchers at the University of Amsterdam appeared on strategy + business last month.) Dr. Gaines-Ross summarizes the findings by saying, “The […]


Worth Reading, Nov 12, 2012

Women and executive presence: A new study published in Marie Clare this month and conducted by the Center for Talent Innovation looked at the factors that feed into perceptions of executive presence for women. There are a number of insights that may be helpful for women looking to advance their careers, and the survey found […]


Worth Reading, Oct 29, 2012

As we here in the NYC area wait for Hurricane Sandy to make landfall, a few items of note from the last two weeks (in case you need some extra reading material wherever you are). Stay safe, all. Young adults’ reading habits: If the popular consensus seems to be that younger people don’t read books […]


Worth Reading, Oct 15, 2012

Reputation loss and crisis: Dr. Leslie Gaines-Ross provides a useful analysis of a recent report, Reputation Review 2012, in her post “The High Cost of Reputation Loss.” The report looks at the dynamic between crisis and a company’s financial performance, and as Dr. Gaines-Ross summarizes, found, “Among 10 crisis-ridden companies in 2011, only News Corp […]


Worth Reading, Oct 8, 2012

Politics, politics, politics: The first presidential debate last week provided lots of good reading fodder: Presidential body language – The New York Times broke down the meaning behind each candidates’ gestures. “After the first televised presidential debate, held between John F. Kennedy and Richard M. Nixon 52 years ago, campaigns have been acutely aware that […]


Worth Reading, Oct 1, 2012

Social media and customer service: New research from the forthcoming “The Social Habit” report found that “42 Percent of Consumers Complaining in Social Media Expect 60 Minute Response Time.”  (Also, a majority expect the same response time on nights and weekends.) These kinds of customer expectations have concrete implications for companies managing customer service issues […]

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Worth Reading, Sept 24, 2012

Media and quote approvals: There’s been an intriguing series of discussions in the New York Times (and Vanity Fair and elsewhere) about the practice of allowing interview subjects to review quotes due to be used in articles prior to print. The Times covered this aspect of political reporting back in July; David Carr explored it […]


Worth Reading, Sept 10, 2012

Politics & social media: The Pew Internet and American Life Project released a new report last week, “Politics on Social Networking Sites.” The survey noted, “The vast majority of SNS users (84%) say they have posted little or nothing related to politics in their recent status updates, comments, and links.” And a fairly small number of […]