Displaying posts from the Reputation category
Every year I look for great moments in leadership and leadership communication. There was one unlikely moment in 2014 that in my view shows leadership in an unexpected light, one that offers both teachable moments and hope for leaders in any field.
The Accidental Admiral is my pick for the best leadership and leadership communication book of 2014.
Using the Niger Delta conflict as case study, Claudia Espinel analyzes oil companies, the government, and the community involved in the conflict.
Iris Wenting Xue took up the modeling challenge in her NYU capstone, developing 10 Cs that help leaders and their advisors to understand public apologies.
It will take months, perhaps years, of meeting stakeholders’ expectations to restore trust in the NFL and its commissioner. These four principles show how.
For her capstone thesis, NYU Masters student Julia Sahin chose a challenging topic: Reputational Effects of Regulatory Action on Mega Banks.
Urgency makes sense when grappling with a safety defect, but not necessarily when facing a customer convenience issue. Conversely, cost becomes a challenge for a customer convenience issue, but not at all when grappling with a safety defect. Herein lies what may finally be an explanation to the otherwise incomprehensible behavior at General Motors
by Helio Fred Garcia Communication has power. But as with any powerful tool, if misused it can easily be dissipated or cause self-inflicted harm. The Harvard University Distinguished Service Professor, and former Dean of the Kennedy School of Government, Joseph Nye, defines power as the ability to get what you want. In his 2001 book […]
by Helio Fred Garcia About two years ago, just before the publication of The Power of Communication: Skills to Build Trust, Inspire Loyalty, and Lead Effectively, I began teaching as a guest speaker in the Public Affairs Leadership Department at US Defense Information School (DINFOS) at Fort George G. Meade, Maryland. I am usually the […]
On the Wednesday after the mass shooting at Sandy Hook Elementary School in Newtown, CT, President Barack Obama called for changes in gun laws to prevent similar tragedies in the future. He said: “We may never know all the reasons why this tragedy happened. We do know that every day since more Americans have died […]