Displaying posts from the Crises category

Iris Wenting Xue took up the modeling challenge in her NYU capstone, developing 10 Cs that help leaders and their advisors to understand public apologies.

Posted on: October 15, 2014
Posted by: Fred

It will take months, perhaps years, of meeting stakeholders’ expectations to restore trust in the NFL and its commissioner. These four principles show how.

Posted on: September 15, 2014
Posted by: Adam

Urgency makes sense when grappling with a safety defect, but not necessarily when facing a customer convenience issue. Conversely, cost becomes a challenge for a customer convenience issue, but not at all when grappling with a safety defect. Herein lies what may finally be an explanation to the otherwise incomprehensible behavior at General Motors

Posted on: June 12, 2014
Posted by: Fred

by Helio Fred Garcia About two years ago, just before the publication of The Power of Communication: Skills to Build Trust, Inspire Loyalty, and Lead Effectively, I began teaching as a guest speaker in the Public Affairs Leadership Department at US Defense Information School (DINFOS) at Fort George G. Meade, Maryland.  I am usually the […]

Posted on: May 25, 2014
Posted by: Fred

On the Wednesday after the mass shooting at Sandy Hook Elementary School in Newtown, CT, President Barack Obama called for changes in gun laws to prevent similar tragedies in the future. He said: “We may never know all the reasons why this tragedy happened. We do know that every day since more Americans have died […]

Posted on: December 22, 2012
Posted by: Fred

Even as America mourns and tries to make sense of Friday morning’s massacre in Aurora, Colorado, there are some lessons emerging on appropriate — and inappropriate — response to tragedy. Context Drives Meaning Context drives meaning.  Words, actions, or events that are perfectly appropriate one day may be wildly inappropriate, distasteful, offensive, or even inaccurate […]

Posted on: July 22, 2012
Posted by: Fred

Two years ago yesterday BP CEO Tony Hayward inadvertently got his wish when, in the thick of the Deepwater Horizon disaster, he told a press conference, “I want my life back.”   He was sacked soon thereafter.  In the battle for public opinion – for trust, support, the benefit of the doubt – Hayward lost.  It […]

Posted on: June 1, 2012
Posted by: Fred

  CommPro.biz excerpted Chapter 2 of the Power of Communication, focusing on the need to take audiences seriously: Will We See a Netflix Summer Sequel? How Brands Can Rebuild Trust and Inspire Loyalty Posted on May 21, 2012 in Crisis Communications, Public Relations By Helio Fred Garcia, Author, The Power of Communication: Skills to Build […]

Posted on: May 22, 2012
Posted by: Fred

FastCompany excerpted Chapter 9 of the book: Audiences: Attention, Retention, and How Hearts and Minds are Won: Expert Perspective Hijacking Emotion Is The Key To Engaging Your Audience BY Helio Fred Garcia | 05-08-2012 | 9:45 AM This article is written by a member of our expert contributor community. The default to emotion is part […]

Posted on: May 8, 2012
Posted by: Fred

    Friends, I’m very pleased to announce the pending publication of my new book, The Power of Communication: Skills to Build Trust, Inspire Loyalty, and Lead Effectively.  It is being published by FT Press/Pearson. The formal publication date is May 6, but pre-orders are available now for both print and e-books, individual or bulk […]

Posted on: April 16, 2012
Posted by: Fred

The Power of Communication

“The Power of Communication is an absolutely terrific book on how to communicate and lead in complex and shifting situations…a compelling guide for leaders in business and government settings alike.”

Amy C. Edmondson,

Novartis Professor of Leadership and Management, Harvard Business School, and author of Teaming: How Organizations Learn, Innovate ...more

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