Effective crisis communication requires winning or keeping the confidence and trust of critical constituencies when things go wrong.

Our crisis communication advisory services range from strategic crisis communication planning and scenario development to document drafting and editing, to development of document review protocols, to executive coaching on interview and presentation skills. We have particular expertise in rumor control and rapid response.

We understand the social psychology and anthropology of rumor transmission. We help clients recognize the objective and subjective factors that can neutralize or eliminate a false rumor, and diminish the impact of a true rumor.

We also help clients handle:

• Crisis communication management
• Criminal investigations, indictments and convictions
• Establishment of issues management and crisis communication/rapid response infrastructure, protocols, task forces, and operations centers
• Communication support for litigation, regulatory proceedings, or criminal investigations
• Capabilities assessment of corporate communications departments and staff
• Capabilities assessment of executives who might be called upon to communicate in a crisis

For more information, see our Crisis Communication Best Practice Guides.